Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at RoyalSircle@gmail.com to notify us of the mix up… please include your order number, name and email used on the order. Make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
Your satisfaction is our number one priority, and we will make sure you receive the high-quality product that you can expect every time from Royal Sircle
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.
SHIPPING ADDRESS ISSUES
Royal Sircle WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.
If the order returns to our facility but the address is valid, we will provide a second delivery attempt.
MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT WHAT SHOULD I DO?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
RETURNS/ EXCHANGES OF ITEMS
EFFECTIVE September 1st 2020
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!